The world of commerce is changing fast, and artificial intelligence is leading the charge. One of the most exciting developments is something called agentic commerce. Agentic commerce is a new way for consumers, merchants, and businesses to interact through smart agents that handle everything from shopping and checkout to payment processing and customer service.
At its core, Agentic commerce combines AI, open standards, and natural language processing to make the shopping experience smoother and more personal. Imagine talking to ChatGPT in an online chat window, describing what you want to buy, and having a personal shopper agent instantly find the right product, compare prices, and handle your payment—all in real time.
What Is Agentic Commerce?
Agentic Commerce (AC) uses a set of shared rules and technologies known as the Agentic Commerce Protocol (ACP) and the Model Context Protocol (MCP). These protocols enable AI agents to connect across different infrastructures, APIs, and payment processors. This level of interoperability allows merchants to reach more customers and participate in a broader ecosystem of digital commerce—no matter what technology or payment system they use.
For merchants, agentic commerce represents the next major leap in programmatic commerce where automated agents can initiate, verify, and complete agentic payments on behalf of users all within an LLM.
How Agentic Commerce Works in ChatGPT
ChatGPT is a prime opportunity to leverage agentic experiences. When consumers chat with the model, the digital agent can access inventory, suggest personalized recommendations, and even handle checkout securely. These shopping agents leverage open APIs and AI-driven personalization to make every customer interaction feel effortless.
For instance, if a shopper asks about skincare products, the AI agent could pull in product information, compare brands, and complete a payment through an integrated payment processor—all inside the same chat. The entire process happens through secure credentials, encryption, and open source systems that ensure trust and data protection.
Why Businesses and Merchants Should Care About Agentic Commerce in LLMs
For businesses and merchants, the benefits go far beyond convenience. Agentic Commerce opens new opportunities for marketing, brand strategy, and revenue growth. AI agents can analyze consumer behavior, optimize pricing, and personalize content in real time. Sales that otherwise would be interrupted by customers needing to navigate out of ChatGPT to your company’s site can be done seamlessly within the chat increasing the potential for sales of your goods and services.
This technology also improves customer service by allowing agents to answer questions, process returns, and provide post-purchase support within the same chat window. With this kind of automation and personalization, businesses can deliver better experiences while reducing operational tasks and improving overall efficiency.
The Next Chapter of Programmatic Commerce
The future of commerce will be driven by AI agents, and intelligent payment systems that make shopping faster, smarter, and more personalized. Through agentic commerce, merchants can finally combine the best of technology, marketing, and customer experience—turning every online chat into an opportunity for growth and sales.
As the agentic commerce landscape continues to expand, PayKings wants to hear from you. Contact us today to let us know if you’d like PayKings to add agentic commerce in ChatGPT as a service we can provide to you.
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Kyle Hall is a fintech entrepreneur, software engineer, and marketing strategist with over a decade of experience in high-risk payment processing and SaaS development. He is the CEO of PayKings, a lea...
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