Chargebacks are the single biggest threat to the long-term stability of a tech support merchant account, and most of them are preventable with the right operational practices in place. The most effective measures begin before the transaction:
- Ensure your service agreement clearly describes what is and is not included in the support session
- Obtain written or recorded customer authorization before charging
- Use billing descriptors that accurately reflect your business name so customers recognize the charge on their statement
After customers use your merchant payment gateway for tech support, send a follow-up confirmation to the customer summarizing what was completed. This documentation becomes your primary evidence in any dispute. For subscription-based tech support plans, send reminder notifications before each billing cycle so customers are never surprised by a recurring charge.
PayKings integrates chargeback alert tools that notify you of a pending dispute in real time, giving you the opportunity to issue a refund directly to the customer before the chargeback is formally filed — stopping the damage to your ratio before it occurs. Merchants who combine these operational best practices with PayKings' fraud prevention and chargeback management infrastructure consistently maintain healthier accounts and more stable, long-term processing relationships.
