Support Specialist

About the role

This role is post-boarding support for merchant accounts: helping merchants once their account is live, answering payment processing and gateway questions, and working issues through to resolution. It suits someone detail-oriented who is comfortable talking directly with business owners.

What you'll do

• Provide post-boarding support for merchant accounts
• Respond to inquiries about payment processing and gateway functionality
• Troubleshoot payment issues including declines, settlements, and chargebacks
• Assist with gateway setup and integrations
• Coordinate with banks and internal teams for resolution
• Document support tickets in CRM systems
• Escalate complex technical issues appropriately
• Maintain merchant relationships through timely support

What you'll bring

• Customer support, merchant services, or fintech experience
• Strong communication and problem-solving abilities
• Payment processing troubleshooting capability
• Detail-oriented organizational skills
• Comfort working with business owners

Nice to have

• Payment gateway or merchant account experience
• CRM or support ticketing platform familiarity

What we offer

• Competitive salary
• A stable role at a growing payments company
• Room to build real fintech expertise
• Collaborative team environment
• On-site position in Lehi, Utah

About PayKings

PayKings specializes in global payment processing, providing merchant accounts across every risk level. Our PCI-DSS Level I certified payment gateway technology and risk management tools support businesses processing anywhere from $20,000 a month to over $100,000,000 a year, across e-commerce, supplements, digital services, and financial sectors.

The team brings over 30 years of combined experience in merchant banking and payments. More about us.