Now hiring in Lehi, UT
Support Specialist
This role is post-boarding support for merchant accounts: helping merchants once their account is live, answering payment processing and gateway questions, and working issues through to resolution. It suits someone detail-oriented who is comfortable talking directly with business owners.
At a glance
- Location
- Lehi, UT
- Workplace
- On-site
- Type
- Full-time
- Seniority
- Entry level
- Posted
- July 29, 2026
The work
What you'll do
- Provide post-boarding support for merchant accounts
- Respond to inquiries about payment processing and gateway functionality
- Troubleshoot payment issues including declines, settlements, and chargebacks
- Assist with gateway setup and integrations
- Coordinate with banks and internal teams for resolution
- Document support tickets in CRM systems
- Escalate complex technical issues appropriately
- Maintain merchant relationships through timely support
The fit
What you'll bring
Required
- Customer support, merchant services, or fintech experience
- Strong communication and problem-solving abilities
- Payment processing troubleshooting capability
- Detail-oriented organizational skills
- Comfort working with business owners
Nice to have
- Payment gateway or merchant account experience
- CRM or support ticketing platform familiarity
The offer
What we offer
- Competitive salary
- A stable role at a growing payments company
- Room to build real fintech expertise
- Collaborative team environment
- On-site position in Lehi, Utah
About PayKings
Payment processing for every risk level, including the ones others turn away.
PayKings provides merchant accounts across e-commerce, supplements, digital services, and financial sectors, backed by our own gateway technology and risk management tools.
More about us30+ years
Combined experience in merchant banking and payments
Level 1
PCI-DSS certified payment gateway technology
$100M+
Annual volume we support, for merchants starting at $20,000 a month
Apply
Apply for Support Specialist
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- Have your résumé ready
- PDF or Word, up to 4MB. A LinkedIn or portfolio link is optional.
- Hear back by email
- If it's a fit, we'll reach out at the address you give us.